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Even though it has this wide range of customer service tools like email automation, popups, knowledge base, live chat is at the core of this software. Based on their market size, popularity with customers, and our own subjective opinion, we’ve selected the top 11 live chat software for any business. Live chat is one of, if not the, most cost and time effective customer communication channels. It allows support agents to handle multiple conversations at the same time, and customers can multitask while resolving their issues and getting help. Now, compare this to good old call centers where both sides should stay on the line until the issue is resolved.

What’s also important you can use the chat widget for sending targeted chat campaigns to your customers based on their data. However, it’s inevitable that free live chat software won’t be as well developed and supported as those you pay for. Most of the features are rather basic and far from being in line with other modern solutions on the market.

And limited customization options won’t allow you to adjust your chat widget so that it will match your website and brand. Its live chat functionality is powerful, rich with features, and… quite expensive, which makes it almost unaffordable for small businesses. I’d say that the only downside to this software is that it’s still just a live chat.

Fortunately, most of the basic features for chatting, sharing files, and integrating with other apps like Trello or Google Drive are available in every version. It’s only when you start poking around more that you realize the pricing plans are quite varied. Bronze users for the hosted version, for example, can store up to 1TB of files in the team messaging app. Silver users can access 5TB and Gold users can access 10TB.

All the core live chat features like saved responses, tags, private notes are included in all subscription plans. Instead of the usual chat forms, Help Scout offers the Help Bot that collects emails.

Other Customer Service Software

However, it’s not like you just install any chat software, and your sales immediately go through the roof. A live chat is just Related site. Recommended version to use Directx This version is stable and doesn’t require many resources. another customer communication channel if you don’t know what features to look for and how to use them. At the dawn of customer service, live chats were just simple windows where you could exchange messages with your customers and assist them with their issues.

For one thing, it’s really difficult to imagine customer service without a decent knowledge base these days. And with LiveChat, you’ll have to look for some other integrations, which is not always the best idea. Broadly speaking, HelpCrunch is an all-in-one customer service tool, which offers live chat functionality as part of its toolset.

• For novice Photoshop® users, StudioMagic will allow them to push the limits of their creativity beyond the level of their Photoshop® skills.
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It gives you access to a real-time monitoring dashboard and a 24/7 live chat support. Just like Tidio, Zendesk is a live chat app which lets the merchant be plugged-in to clear conversations with customers. If you don’t trust my words, you can give its free trial version a shot. Also, even though it’s not really a live chat feature, you can’t really imagine five-star customer support without a decent knowledge base site. Which means it would be nice to have it included into your live chat software as well.

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If you need to heighten your sales, your relationship with your site’s visitors ought to prevail. Considering everything, Shopify’s live chat seems like a relatively competent tool to help you out with such tasks. Unlike the preceding plan, this particular package hooks you up to private apps and creates well-analyzed reports from your chats’ history. Lastly, the most premium of them all is the Enterprise plan.You need to part with $59 per agent, per month so at to utilize its salient features.